FAQ's

faqs

Frequently Asked Questions

MonCash is a mobile wallet that allows daily financial transactions between MonCash users, regardless of their location in Haiti. Some transactions users can do daily are: 

  • Hold money in their MonCash account for day-to-day purchases
  • Receive international money transfers
  • Send money between MonCash users by using their phone number  
  • Cash In money to their MonCash account
  • Cash Out money from their MonCash account
  • Purchase Digicel bundles of minutes or data
  • Pay to affiliated merchants
  • Pay bills 
  • Receive payroll payments 

Opening a MonCash account is completely free.

To register dial *202# and press Send or download the MonCash App. You will be taken through the registration menu, you will be asked to provide the following information:

  1. Last name
  2. First name
  3. Date of birth (DD / MM / YYYY)
  4. Choose a type of ID (driver’s license, voter’s ID or passport. Please note that this document has to be valid)
  5. Provide with the number of the ID you chose
  6. Select your gender
  7. Choose a personal PIN code (do not share it with anyone)
  8. Enter the PIN code again to confirm

Once you provide this information, you will have a wallet account with a limit of 10,000HTG. You will be able to only Cash In and receive money from other users.

You will have to continue the registration process by following the steps indicated by the platform. After, you will be able to send money, pay bills, recharge, pay merchants, cash out or receive international transfers.

After completing the process, you will have a MonCash Plus account with a limit of 100,000 HTG and the ability to use your MonCash account to the fullest.

When using MonCash there are some fees that may apply, however the following transactions are completely free:

  • Opening or upgrading your MonCash Wallet
  • Cash In or depositing money is your own MonCash account (self cash in)
  • Recharging a Digicel Phone number
  • Paying affiliated merchants
  • Pay your bills

Other fees may apply when utilizing MonCash for other transactions such as transfer at an agent location (OTC). Also, when withdrawing or cashing out money from your account.

Please see below the fees that apply when using MonCash as of April 18, 2022:

Yes, when using MonCash, limits apply when sending p2p, doing Cash In or Out transactions. Different limits may apply depending if you're using MonCash on a daily, weekly, or monthly basis. Please see below all the details on the number of transactions allowed per customer.

When Sending P2P:
HTG
From
HTG
To
P2P Fee Cash Out Fee OTC Fee
20 99 FREE FREE 2
100 249 FREE FREE 4
250 499 6 13 7
500 999 9 30 10
1,000 1,999 25 60 30
2,000 3,999 35 105 40
4,000 7,999 50 171 55
8,000 11,999 60 247 70
12,000 19,999 70 366 80
20,000 39,999 75 629 90
40,000 59,999 100 1011 110
60,000 75,000 120 1368 125
Wallet Type Period Transaction Type Transaction Volume Limit Transaction Amount Limit
Mini Wallet Daily P2P 5 10,000
Mini Wallet Weekly P2P 20 30,000
Mini Wallet Monthly P2P 40 50,000
Full Wallet Daily P2P 10 75,000
Full Wallet Weekly P2P 30 300,000
Full Wallet Monthly P2P 50 500,000
When Cashing Out:
Wallet Type Period Transaction Type Transaction Volume Limit Transaction Amount Limit
Mini Wallet Daily Cash Out 5 10,000
Mini Wallet Weekly Cash Out 15 30,000
Mini Wallet Monthly Cash Out 30 50,000
Full Wallet Daily Cash Out 10 75,000
Full Wallet Weekly Cash Out 25 300,000
Full Wallet Monthly Cash Out 40 500,000
When Cashing In:
Wallet Type Period Transaction Type Transaction Volume Limit Transaction Amount Limit
Mini Wallet Daily Cash In 5 N/A
Mini Wallet Weekly Cash In N/A N/A
Mini Wallet Monthly Cash In N/A N/A
Full Wallet Daily Cash In 5 N/A
Full Wallet Weekly Cash In N/A N/A
Full Wallet Monthly Cash In N/A N/A

We did some changes in the app that might be beneficial for you:

  • We enabled the process to upgrade your account to a MonCash Plus completely remote; with just a few taps you can have the ability to increase your wallet limit and receive international money transfers
  • We upgraded the MonCash app to improve customer's experience. We added biometric credentials (fingerprints and facial recognition) so customers can easily log in to their account and confirm transactions.
  • Now the app allows users to include decimals in all transactions to be precise when sending their money or making payments, along with other improvements in the app's look and feel.
  • You can reset your secret PIN from your phone.

The MonCash app is available for both Android and iOS users.

To download the MonCash App, please visit:

To sign up or register to the MonCash App, download the App from your Google Play store or iOS App store and follow the process you will see on the screen. You will have to provide with your Last name, First name, Date of birth (DD / MM / YYYY), and a valid ID (driver’s license, voter’s ID or passport).

Enter the ID number you have chosen, select your gender, choose a personal PIN code (do not share it with anyone), and enter the PIN code again to confirm.

After doing so, the MonCash App will send a 6-digit code via SMS to the phone number provided to verify it is you!  For your safety, please do not share this code with anyone. You are now ready to use the MonCash App!

You can use the MonCash app if you are already a MonCash customer. To log in to the MonCash App, enter your current MonCash phone number and your PIN.

If you do not have a MonCash account, the application will ask you to register. Customers are also able to log in using their fingerprints or their phone’s face recognition system.

To turn your account into a full wallet (credit limit of 100,000 HTG), you must follow the steps in the MonCash application.

If you do not have the MonCash application, you can go to a Digicel regional office, select Digicel stores, MonCash agents or MonCash representatives.

No. Your information and money are linked to your MonCash account regardless of the device you are using to access your account.

Use your phone number and PIN to log in to the MonCash App and you will be able to see your balance, latest transactions, make transactions and so much more.

No. Once you are a MonCash user you just need to download the MonCash app, sign in with your current MonCash phone number and PIN, and you will be ready to use it.

When sending money to a user who does not have a smartphone nor has downloaded the app, you just have to log in your MonCash App, type in their phone number and press the Send Money button.

Transactions are done from your MonCash account to another MonCash account regardless of the device the recipient has.

Yes. The MonCash App is for all MonCash users regardless of their wallet size (Mini or Full wallet).

No, there are no additional charges associated to signing up to the MonCash app. However, additional charges may apply depending on the transactions you are doing.

The MonCash QR Code is a two-dimensional barcode that contains information about the user who will perform a transaction. The MonCash QR code will allow you to make payments and receive money with the MonCash App simply by scanning the code with your phone camera.

With the MonCash QR code customers minimize any error caused by saying a phone number out-loud and avoid people listening to the amount of money you are sending.

You will be able to find your QR code in your MonCash App by looking for the icon named “My QR”.

You can use the MonCash QR code in two ways:

  1. Paying for items: MonCash can be used to send money to a merchant and pay for the items customers buy at selected locations. So, whenever you go to a store look for a MonCash QR code at the cashier. Once you see it, sign in your MonCash App and press "Pay". Then, scan the MonCash QR code in front of you and you'll be able to pay for your purchase.
  2. Sending or Receiving money: press the “My QR” icon once you have it visible, ask the other MonCash user to scan your code using their smartphone camera. After they scan it, they will be able to identify your account and transfer money.

For a limited time period there will be no additional charges when using the MonCash QR code.

The QR code contains personal information such as your phone number to be able to identify your account. However, it does not contain the amount of money available in your account. They are meant to keep information private and to enable faster transactions.

Yes, with the MonCash QR code, your personal information is completely protected and encrypted. Only you will have access to your QR code, and only you will be able to access your information to make payments to merchants conveniently or scan to send and receive money.

There are many benefits to being a MonCash user

  1. You have full control over your money with complete visibility on all your transactions, knowing where your money is going.
  2. You can receive money from anywhere in the world when your friends or family use any of our partners.
  3. Send money across Haiti, pay merchants, and pay bills all conveniently in one place. Enjoy three times the amount when you recharge your Digicel phone using MonCash.
  4. Sending money to other MonCash users through QR codes is free, with no additional fees.

The first step to receive international money transfers in your MonCash account is to become a MonCash Plus user. You can upgrade to MonCash Plus via two options:

  1. MonCash App:
    Log in to your MonCash app and follow the instructions on the main screen to opt-in
  2. Visiting a Digicel Regional office, selected Digicel stores, MonCash agents or MonCash representatives:
    You will need to provide information such as your ID number and a picture ID to continue with the Full Wallet process.

To verify that you are a MonCash Plus customer, you need to follow these steps:

  1. Dial *202#
  2. Select option 5
  3. Select option 4

If the type is full KYC, it means you have a MonCash Plus account.

Once you are sure you have a Full Wallet account and Opted In, you can ask your loved ones abroad to send you money from any of the partners below: 

From North America
  • Digicel International
  • Boss Money
  • Sendwave
  • Taptap Send
  • Sharemoney
  • C.A.M.
  • Shaka Express
From Latin America
  • CIBAO (Dominican Republic)
  • Girofacil (Chile)
  • Uno Money Transfer
  • More Money
From Europe
  • Orange Money (France)
  • BNC (French Guyana, Martinique, Guadeloupe)
From anywhere in the world
  • Remitly
  • WorldRemit
  • RIA

If you already have a MonCash account, the new registration process will not affect you.

You will be able to use your MonCash account as you have been doing until now.

However, you are encouraged to upgrade your account and provide a valid ID.

Still have a question? We can help!