FAQ's

To sign up or register to the MonCash App, download the App from your Google Play store or iOS App store and follow the process you will see on the screen. You will have to provide with your Last name, First name, Date of birth (DD / MM / YYYY), and a valid ID (driver’s license, voter’s ID or passport).

Enter the ID number you have chosen, select your gender, choose a personal PIN code (do not share it with anyone), and enter the PIN code again to confirm.

After doing so, the MonCash App will send a 6-digit code via SMS to the phone number provided to verify it is you!  For your safety, please do not share this code with anyone. You are now ready to use the MonCash App!

You can use the MonCash app if you are already a MonCash customer. To log in to the MonCash App, enter your current MonCash phone number and your PIN.

If you do not have a MonCash account, the application will ask you to register. Customers are also able to log in using their fingerprints or their phone’s face recognition system.

To turn your account into a full wallet (credit limit of 100,000 HTG), you must follow the steps in the MonCash application.

If you do not have the MonCash application, you can go to a Digicel regional office, select Digicel stores, MonCash agents or MonCash representatives.

No. Your information and money are linked to your MonCash account regardless of the device you are using to access your account.

Use your phone number and PIN to log in to the MonCash App and you will be able to see your balance, latest transactions, make transactions and so much more.

No. Once you are a MonCash user you just need to download the MonCash app, sign in with your current MonCash phone number and PIN, and you will be ready to use it.

When sending money to a user who does not have a smartphone nor has downloaded the app, you just have to log in your MonCash App, type in their phone number and press the Send Money button.

Transactions are done from your MonCash account to another MonCash account regardless of the device the recipient has.

Yes. The MonCash App is for all MonCash users regardless of their wallet size (Mini or Full wallet).

No, there are no additional charges associated to signing up to the MonCash app. However, additional charges may apply depending on the transactions you are doing.

The MonCash QR Code is a two-dimensional barcode that contains information about the user who will perform a transaction. The MonCash QR code will allow you to make payments and receive money with the MonCash App simply by scanning the code with your phone camera.

With the MonCash QR code customers minimize any error caused by saying a phone number out-loud and avoid people listening to the amount of money you are sending.

You will be able to find your QR code in your MonCash App by looking for the icon named “My QR”.

You can use the MonCash QR code in two ways:

1. Paying for items: MonCash can be used to send money to a merchant and pay for the items customers buy at selected locations. So, whenever you go to a store look for a MonCash QR code at the cashier. Once you see it, sign in your MonCash App and press "Pay". Then, scan the MonCash QR code in front of you and you'll be able to pay for your purchase.
2. Sending or Receiving money: press the “My QR” icon once you have it visible, ask the other MonCash user to scan your code using their smartphone camera. After they scan it, they will be able to identify your account and transfer money.

For a limited time period there will be no additional charges when using the MonCash QR code.

The QR code contains personal information such as your phone number to be able to identify your account. However, it does not contain the amount of money available in your account. They are meant to keep information private and to enable faster transactions.

Yes, with the MonCash QR code, your personal information is completely protected and encrypted. Only you will have access to your QR code, and only you will be able to access your information to make payments to merchants conveniently or scan to send and receive money.

There are many benefits to being a MonCash user

1. You have full control over your money with complete visibility on all your transactions, knowing where your money is going.
2. You can receive money from anywhere in the world when your friends or family use any of our partners.
3. Send money across Haiti, pay merchants, and pay bills all conveniently in one place. Enjoy three times the amount when you recharge your Digicel phone using MonCash.
4. Sending money to other MonCash users through QR codes is free, with no additional fees.

The first step to receive international money transfers in your MonCash account is to become a MonCash Plus user. You can upgrade to MonCash Plus via two options:

1. MonCash App:
   Log in to your MonCash app and follow the instructions on the main screen to opt-in
2. Visiting a Digicel Regional office, selected Digicel stores, MonCash agents or MonCash representatives:
   You will need to provide information such as your ID number and a picture ID to continue with the Full Wallet process.

To verify that you are a MonCash Plus customer, you need to follow these steps:

1. Dial *202#
2. Select option 5
3. Select option 4

If the type is full KYC, it means you have a MonCash Plus account.

Once you are sure you have a Full Wallet account and Opted In, you can ask your loved ones abroad to send you money from any of the partners below: 

• Digicel International
• Boss Money
• Sendwave
• Taptap Send
• Sharemoney
• C.A.M.
• Shaka Express

• CIBAO (Dominican Republic)
• Girofacil (Chile)
• Uno Money Transfer
• More Money

• Orange Money (France)
• BNC (French Guyana, Martinique, Guadeloupe)

• Remitly
• WorldRemit
• RIA

If you already have a MonCash account, the new registration process will not affect you.

You will be able to use your MonCash account as you have been doing until now.

However, you are encouraged to upgrade your account and provide a valid ID.